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Start with the message or behavior you see. If you need help from your workspace administrator, send them the message and what you were trying to do. Never share passwords or API keys in a support request.

OpenRouter and AI

I can’t find my provider or model

In OpenRouter, check that your provider key is active in the prioritized BYOK section. In ReachCrew, open Settings → AI provider and select Refresh providers. Enable the provider and model, choose a default model, confirm shared capacity is off, and save. See AI provider.

AI isn’t classifying replies or writing drafts

Check that an owner or admin has connected OpenRouter and saved the AI settings, including a default model and the shared-capacity confirmation. Check Action required for any error on the record. See OpenRouter setup.

LinkedIn connection

Account connections are temporarily unavailable

Ask your workspace administrator to check whether LinkedIn connections are enabled. Do not share your LinkedIn password.

My plan says I have no available LinkedIn accounts

Check Senders for connected accounts in your workspace. If the account belongs to someone else on your team, ask an owner or admin to review the plan or the connected accounts. If no account is listed, contact support and include the exact message.

My account needs to be reconnected

On Senders, choose Reconnect on the account and complete the sign-in. A disconnected account cannot send until it is reconnected. See LinkedIn accounts.

Campaigns

I can’t launch my campaign

In Campaigns, choose LinkedIn if a channel menu appears, then open the campaign and check the review screen. Select at least one connected sender and add at least one lead. You can save a campaign paused and return later. See Create a campaign.

My campaign hasn’t sent yet

Check that it is active, the sender is connected, and the lead is waiting to be contacted. Sending also depends on the account’s working hours, daily limit and spacing between runs. A paused campaign does not send. See How sending works.

My invitation is too long

The LinkedIn invitation note can be up to 300 characters after variables are filled in. Use Preview with a lead and shorten the text if needed. See The sequence.

Replies and pipeline

A reply hasn’t appeared

Check the conversation under Inbox → LinkedIn, and confirm the account is still connected. If it is missing there too, ask your workspace administrator to check the LinkedIn connection. A Personal campaign is not shared with the CRM. See LinkedIn messages.

I don’t see a lead in Action required

Inbox → Needs you shows records needing a decision now; leads waiting on a reply or a future follow-up can be in Pipeline instead. Check the filters in both places. See Pipeline.

The AI draft needs a change

Open the record, edit the draft and send it when you are ready, or use Regenerate to ask for a different version. Add product facts and writing guidance under Settings → AI → Knowledge and Instructions. See Instructions and knowledge.

Still stuck?

Open Help → Report a bug in the app or visit Get help. Include the exact message and the steps you tried, but remove credentials and personal data from any logs or screenshots.