> ## Documentation Index
> Fetch the complete documentation index at: https://docs.reachcrew.space/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Fix common setup, LinkedIn campaign and pipeline problems.

Start with the message or behavior you see. If you need help from your workspace administrator, send them the message and what you were trying to do. Never share passwords or API keys in a support request.

## OpenRouter and AI

### I can't find my provider or model

In OpenRouter, check that your provider key is active in the prioritized BYOK section. In ReachCrew, open **Settings → AI provider** and select **Refresh providers**. Enable the provider and model, choose a default model, confirm shared capacity is off, and save. See [AI provider](https://docs.reachcrew.space/workspace/ai-provider.md).

### AI isn't classifying replies or writing drafts

Check that an owner or admin has connected OpenRouter and saved the AI settings, including a default model and the shared-capacity confirmation. Check **Action required** for any error on the record. See [OpenRouter setup](https://docs.reachcrew.space/integrations/openrouter.md#troubleshooting).

## LinkedIn connection

### Account connections are temporarily unavailable

Ask your workspace administrator to check whether LinkedIn connections are enabled. Do not share your LinkedIn password.

### My plan says I have no available LinkedIn accounts

Check **Senders** for connected accounts in your workspace. If the account belongs to someone else on your team, ask an owner or admin to review the plan or the connected accounts. If no account is listed, contact support and include the exact message.

### My account needs to be reconnected

On **Senders**, choose **Reconnect** on the account and complete the sign-in. A disconnected account cannot send until it is reconnected. See [LinkedIn accounts](https://docs.reachcrew.space/linkedin/accounts.md).

## Campaigns

### I can't launch my campaign

In **Campaigns**, choose **LinkedIn** if a channel menu appears, then open the campaign and check the review screen. Select at least one connected sender and add at least one lead. You can save a campaign paused and return later. See [Create a campaign](https://docs.reachcrew.space/linkedin/campaigns.md#create-a-campaign).

### My campaign hasn't sent yet

Check that it is active, the sender is connected, and the lead is waiting to be contacted. Sending also depends on the account's working hours, daily limit and spacing between runs. A paused campaign does not send. See [How sending works](https://docs.reachcrew.space/linkedin/campaigns.md#how-sending-works).

### My invitation is too long

The LinkedIn invitation note can be up to 300 characters after variables are filled in. Use **Preview** with a lead and shorten the text if needed. See [The sequence](https://docs.reachcrew.space/linkedin/campaigns.md#the-sequence).

## Replies and pipeline

### A reply hasn't appeared

Check the conversation under **Inbox → LinkedIn**, and confirm the account is still connected. If it is missing there too, ask your workspace administrator to check the LinkedIn connection. A **Personal** campaign is not shared with the CRM. See [LinkedIn messages](https://docs.reachcrew.space/linkedin/messages.md).

### I don't see a lead in Action required

**Inbox → Needs you** shows records needing a decision now; leads waiting on a reply or a future follow-up can be in **Pipeline** instead. Check the filters in both places. See [Pipeline](https://docs.reachcrew.space/crm/pipeline.md).

### The AI draft needs a change

Open the record, edit the draft and send it when you are ready, or use **Regenerate** to ask for a different version. Add product facts and writing guidance under **Settings → AI → Knowledge** and **Instructions**. See [Instructions and knowledge](https://docs.reachcrew.space/crm/knowledge.md).

## Still stuck?

Open **Help → Report a bug** in the app or visit [Get help](https://docs.reachcrew.space/help.md). Include the exact message and the steps you tried, but remove credentials and personal data from any logs or screenshots.


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